If continuously less than 40% of the ski lifts included in the booked lift pass are in operation due to lack of snow up to 10 days before your departure date (effective day of arrival), you have the opportunity to change your booking to a different holiday for the same dates without any charges (subject to availability of free rooms; price of the new holiday is calculated at the time of the original booking; valid for holidays with arrivals from 29/12/14 to 14/03/15 and 28/12/15 to 13/03/16). To make use of our Snow Guarantee, please contact us on the 10th day (effective day) before the day of departure (e.g. Wednesday, if arrival day is Saturday) via e-mail or by telephone.
If you find a better price for an equivalent holiday (including the same services) publicly available, please send us this offer before you make a booking. We will not only match that price but better it by €10 per booking. Nevertheless, we are convinced that you won't find a better price/service ratio! And with our numerous reductions you are able to take advantage of even more savings.
Lift pass / Keycard
LIFT PASS EXTENSIONS & UPGRADES
All holidays - unless otherwise stated - include a 6 days lift pass, valid from the day after arrival until the day before departure. The lift pass can be extended until the day of departure during the booking process. Those wishing to have an extra day's skiing on the day of arrival can purchase a half-day or day ticket at the lift office in resort.
In some resorts it is possible to upgrade to a "large" lift pass, so that you can make use of the other ski areas that are included in the lift pass union.
In many resorts the lift pass is issued as a keycard (electronic lift pass). For this a slight fee applies, which generally is reimbursed when the card is returned to the lift office at the end of the holiday.
If you don't desire the lift pass, then you can deselect it during the booking process. Your holiday price will be reduced by the value of the lift pass. In some resorts the de-selection of the lift pass is not possible.
Book with Confidence
Booking a holiday is a trustworthy action! We lay a lot of emphasis on ensuring a secure booking of the desired holiday for our customers. We are therefore bonded by the German Reisegarant GmbH to secure customer funds. Further we are a member of the Deutscher Reiseverband (DRV), the third largest association of tour operators worldwide. Good references are a basic requirement for a constant membership with the DRV. You can book securely with us!
is the first certification mark for online shops with a money back guarantee
for online buyers - guaranteed by the Atradius Insurance Group.
After having completed the online booking, you have the possibility to sign up for the money back guarantee
programme for free with Trusted Shops.
is the largest organisation of travel agencies and travel companies in Germany.
- At least two references of the company, e.g. from other DRV members or the corporate bank (references are acquired by the DRV)
- With tour operators: a separate, valid proof of the security of customers funds
- Sufficient corporate capital and correct bookkeeping
We are a fully bonded tour operator. Our bond is a European legal standard and comes in the form of an insolvency insurance provided by Reisegarant
and is underwritten by AachenMünchener Versicherung AG. Every customer who books a ski holiday with us receives a "Certificate of Security" as confirmation that their payment is secure. Further information about the Certificate of Security can be found here
So our customers can get a neutral view of the offered accommodations it is recommendable to check the holiday reviews on the website www.zoover.co.uk
. Besides detailed descriptions of the accommodations there are also authentic photos and videos presented on the website. Further the reviews are available in near all European languages.