As soon as you receive the Booking Confirmation, a deposit payment of 25% of the total holiday price applies (travel insurance costs additionally, if applicable). The balance amount is due 40 days prior to the arrival date. If the booking is made within 42 days before the day of arrival, then the total amount is due at once. Payment can be made by bank transfer or credit card. The holiday documents can only be issued, when all payments have been balanced, earliest however 10 days prior to arrival in resort.
How does payment occur via bank transfer?
Within a few days after booking you will receive your booking confirmation either by post or e-mail. Attached you will find a payment slip you can use to balance the payment.
If you use online banking or any other form of payment transfer, please copy all the information as given on the slip, so we can explicitly apply your payment.
We however recommend you to use credit card payment if possible, so you can avoid any trouble with the transfer of the funds.
Should we require proof of payment, due to a booking on short notice, we will be in contact with you. We please ask you to note the following points:
Please send your proof of payment to: email@example.com
The fax number is: +49 221 33 60 62941 – please make a note on the fax: "firstname.lastname@example.org".
Please make sure the proof of payment is valid.
Proof of payment must include the following:
The receipient is "TravelTrex GmbH".
The bank details (account number and sort code) for TravelTrex GmbH must be complete, correct and legible on the document – the details can be seen from your booking confirmation/invoice.
The bank brand must be recognisable.
The amount must be the same as the outstanding payment amount.
Proof of payment shall not be a Word or other text document.
There must be a notification that the transaction has taken place: e.g. screenshot from your Internet banking incl. a transaction code or a statement on paper signed by yourself, as well as stamped and signed by the bank.
Your account balance must be recognisable and shall not be a negative amount.
Please see below a tutorial to your aid, if you wish to send us proof of payment as a screenshot from your Internet banking via e-mail:
Once you have the page on your screen then
press the key "Print" or
"Ctrl" and "Print" simultaneously
to make the screenshot.
Open a "Word" document and paste the screenshot into the open space by pressing "Ctrl" and "V" simultaneously.
Save the document to a hard drive, and attach it to an e-mail for sending it to us.
After we have received the valid proof of payment, we will be sending you your vouchers and holiday information from 10 days before the start of the holiday.
How does payment occur via credit card?
Please have following details available for the booking:
Credit card number
With Visa- and Mastercard the CVC-code consists of the three last digits in the signature box on the back of the card.
With American Express you can find the 4-digit CVC-code on the front side of the credit card above the credit card number.
Please note, when paying by credit card that a fee of 1.2% (VISA and Master Card), or 2.2% (American Express) of the total holiday price applies.
The processing of the transactions is done through the payment service provider Ogone. Further information can be found here.