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General Terms and Conditions

Terms and Conditions for Package Holidays and Holiday Services Booked as Individual Services

The following regulations apply to all package holidays and to holiday services booked as individual services within the meaning of § 651 a Para. 3 No. 2 BGB (German Civil Code) - hereinafter referred to as individual services - of the tour operator TravelTrex GmbH.
A package holiday consists of a combined booking of at least two holiday services. Alternatively, this also applies if one of the holiday services is booked together with another tourism service, the price of which amounts to at least 25% of the total value of the holiday. In this case, TravelTrex GmbH will distribute the form for package holidays.

When the term "service(s)" is used in the terms and conditions above, this includes both package holidays and individual services.

Dispute resolution

TT participates in dispute resolution procedures when presented with consumer disputes. For this purpose, the European Commission has provided a platform for Online Dispute Resolutions (ODR), which can be found here: webgate.ec.europa.eu. Users have the opportunity to use this platform to aid in the resolution of the dispute.